At Charlesgate Property Management we take the health and well-being of our clients, staff, and the community seriously. Given the coronavirus outbreak, we have established the following processes and procedures related to the property management arm of our business. We’re dedicated to doing our part to limit the spread of coronavirus and continue to provide our clients with top-tier services. Please note, our office hours have been adjusted to Monday-Friday from 9am – 1pm.
To view all the processes and procedures we have in place and answers to frequently asked questions, please click here.
Charlesgate Property Management Processes and Procedures
Charlesgate Office Safety Plan – To be as transparent as possible, here are the steps we’re taking as a company to ensure we keep each other, our clients, and our vendors healthy.
CPM In-Unit Service Call Protocol – Our complete process for the Charlesgate Property Management maintenance team.
Steps for In-Unit Service Work – Steps our maintenance team is taking for in-unit service work.
Vendor Protocol – For our vendors visiting our office and working in our managed units.
Residents – Prepare For Service Visit – For residents to properly prepare for a Charlesgate Property Management service visit.